• 01

  I can not add my card

  Before you add card be sure that you have internet payments enabled with your bank card issuer. For additional security please check also, is your date and time correct in your smartphone. If you add card then system displays error message, be sure that if you contact with the support you can describe exactly the error message.

• 02

  I have added my card, but I can not pay

  If you can not pay you might face following issues:

  1. The payment amount is over the limit. For security reasons merchant and Paytailor has option to set maximum limit of the payment.
  2. You do not active internet connection. Please be sure that you have internet connection if you do not have active internet connection app should notify you about it.
  3. Our automatic control has detected possible misbehave. As security is our top priority, then we have tens of security systems, we can check the cause of the issue and make changes accordingly, so it would not appear any more.
  4. Bank card is lacking of funds. Be sure that you have necessary funds on your bank account

• 03

  Merchant has activated the payment but nothing happens

  Every merchant has the sortcode, which is displayed near the point of sale or other places where payment is initiated usually. You must enter the shortcode in the search field in the payment section of your wallet. Easier way is to scan QR code or tap the NFC.

• 04

  NFC does not work

  If you are a iPhone user then you should use QR as Apple does not support NFC for older models of iPhone. If you are Android user then make sure that your phone supports NFC and it is enabled as well.

• 05

  I can not delete payment method in app

  You can delete bank card by long press on a bank card number. Then according dialog window will occur

Support:
help@paytailor.com
+37253437470

• 01

  I entered the sum but nothing happens

  Be sure that you have entered "next" button. Merchant shortcode on the blue background and alert about the payment in progress will be the indicator of started payment session.

Support:
support@paytailor.com
+37253437470